Overview
Effective Date: 15/03/2025
At BJZDesign.com, your satisfaction is our priority. We aim to provide high-quality membership services, digital products, and video courses. If you are not satisfied with your purchase, please refer to the policy below for details on returns, refunds, and exchanges.
1. Refund Policy for Memberships
1.1 Non-Refundable Policy
- Membership fees are non-refundable once access to exclusive content, benefits, and services has been granted.
1.2 Exception for Technical Issues
- If you experience technical issues that prevent you from accessing the membership benefits, you must contact us within 7 days of encountering the issue at [your email address]. We will work to resolve the problem or provide an appropriate solution.
1.3 Cancellation of Membership
- Members may cancel their subscription at any time. Cancellation will prevent future charges but will not retroactively refund any previously paid fees.
2. Refund Policy for Digital Products
2.1 All Sales Are Final
- Due to the nature of digital products, all sales are final and non-refundable.
2.2 Defective or Inaccessible Products
- If the digital product is defective or inaccessible, please contact us within 7 days of purchase at [your email address]. We will provide a solution, such as granting access to the correct file or issuing a replacement product.
2.3 Usage and Download Restrictions
3. Refund Policy for Video Courses
3.1 7-Day Satisfaction Guarantee
- We offer a 7-day refund policy for video courses.
- To request a refund, email us at [your email address] within 7 days of purchase. Proof of purchase will be required.
3.2 Conditions for Refund
- Refunds will not be issued if more than 30% of the course has been watched or completed. This is to prevent misuse of the policy.
- Refunds may also be denied if you fail to provide valid proof of purchase.
3.3 Course Access After Refund
Upon approval of your refund, access to the video course will be revoked.
4. General Exceptions to Refunds
We reserve the right to deny refund requests in the following cases:
Evidence of sharing, reselling, or tampering with our digital products or course content
Abuse or repeated requests for refunds.
Non-compliance with our terms and conditions.
5. Late or Missing Refunds
If the issue persists, contact us at [info@bjzdesign.com].
If your refund has been approved but you have not received it, please follow these steps:
Check your bank account or credit card statement.
Contact your credit card company or bank, as processing times can vary.
6. Contact Information
For any questions, concerns, or refund requests, please contact our customer support team at:
- Email: info@bjzdesign.com
- Phone: +49 174 5275440
Our team is available to assist you with your concerns and ensure a positive experience with BJZ Design